Refund and Returns Policy
Welcome to Paiwand’s Refund and Return Policy page.
At Paiwand, we aim to provide the highest quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Below are the details of our refund and return policy.
1. 7-Day Return Policy
We offer a 7-day return policy from the date of delivery. If you are not satisfied with your purchase, you can return the product within 7 days for a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase or receipt must be provided.
- The item must not be damaged or show signs of wear and tear.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Items that have been customized or personalized.
- Items purchased on sale or during promotions (unless defective or damaged).
- Items that have been used or damaged after delivery.
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@paiwand.pk with your order number, details of the product, and reason for the return.
- Receive Authorization: Our customer support team will review your request and provide you with a return authorization and further instructions.
- Prepare the Package: Ensure the item is securely packed in its original packaging, including all tags, accessories, and documentation.
- Ship the Item: Send the item to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe delivery of the returned item.
5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. After inspection, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original method of payment.
- Processing Time: Refunds will be processed within 7-10 business days after receiving the returned item.
- Notification: You will receive an email notification once your refund has been processed.
6. Exchanges
If you wish to exchange an item, please follow the return process and specify that you would like an exchange. Once we receive and inspect the returned item, we will process the exchange and send you the new item. If the item you want is out of stock, we will issue a refund.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@paiwand.pk with details and photos of the damage or defect. We will arrange for a replacement or refund as per your preference.
8. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or the return is a result of our error.
- Refund of Shipping Costs: If the return is due to a defect or error on our part, we will refund the return shipping costs.
9. Customer Support
If you have any questions or need further assistance regarding our refund and return policy, please contact us at info@paiwand.pk. We are here to help and ensure a smooth return process.
Thank you for shopping with Paiwand. We appreciate your business and are committed to providing you with the best products and services.
