Shipping Policy
Welcome to Paiwand’s Shipping Policy page.
At Paiwand, we strive to provide our customers with the best possible shopping experience, including prompt and reliable shipping services. Below, you’ll find detailed information about our shipping policies and procedures.
1. Free Shipping
We are pleased to offer free shipping on all orders within Pakistan. This ensures that you receive your products without any additional shipping costs.
2. Order Processing Time
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please ensure your email address is accurate to receive updates.
- Processing Time: Orders are typically processed within 1-2 business days. During peak times such as sales or holidays, processing may take an additional 1-2 days.
- Order Fulfillment: After processing, your order will be prepared for shipment. You will receive a notification once your order has been shipped.
3. Shipping Time
- Standard Shipping: Standard shipping within Pakistan usually takes 3-5 business days. Please note that delivery times may vary based on your location and external factors such as weather conditions or courier delays.
- Express Shipping: For expedited delivery, we offer express shipping options at an additional cost. Express shipping typically takes 1-2 business days.
4. Shipping Carriers
We partner with reliable courier services to ensure your orders are delivered safely and on time. Our primary shipping carriers include:
- TCS
- Leopards Courier
- M&P
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the courier’s website. If you encounter any issues with tracking your order, please contact us at info@paiwand.pk.
6. Delivery Locations
We currently ship to all locations within Pakistan. Unfortunately, we do not offer international shipping at this time.
7. Delivery Issues
If you experience any issues with your delivery, such as missing or damaged items, please contact our customer support team at info@paiwand.pk within 7 days of receiving your order. We will work diligently to resolve any problems and ensure your satisfaction.
8. Refund and Return Policy
We offer a 7-day refund policy for all products. If you are not satisfied with your purchase, please refer to our Refund and Return Policy for detailed instructions on how to return your items and request a refund.
9. Customer Support
For any questions or concerns regarding your order or our shipping policy, please do not hesitate to reach out to our customer support team at info@paiwand.pk. We are here to assist you and ensure a smooth shopping experience.
Thank you for choosing Paiwand. We appreciate your business and look forward to serving you again!
